Recently, we've received reports concerning potential disruptions to our server caused by certain internet service providers. This issue is not a surprise particularly for our longstanding customers who may have experienced similar challenges in the past. Notably, providers such as Spectrum and Verizon have been flagged as the most notorious offenders, with AT&T occasionally implementing restrictions, particularly during high-demand periods like the NFL season.
To address such disruptions, activating your Virtual Private Network (VPN) can often resolve connectivity issues. It's crucial to note that these disruptions are typically temporary and stem from actions taken by your internet service provider, such as throttling. Symptoms of throttling may manifest as constant buffering every 5-10 seconds.
To assist you in diagnosing and resolving connectivity issues, we recommend the following steps:
1. If you encounter difficulties connecting to the server at all, please check your email for any notifications regarding server outages. We strive to communicate such incidents promptly.
2. Please log in to verify your account status (active or expired).
Should you find your account status in good standing and continue to encounter connectivity issues, please proceed with the following maintenance steps:
1. Perform a speed test on your streaming device using tools such as ANALITI, available from the device's app store. This will provide insights into the speed your device is receiving at its location and help diagnose potential issues stemming from weak signal strength from/to your router so you can let us know the speed that you are getting ON THE DEVICE IN QUESTION.
2. Attempt to disconnect and reconnect your VPN, testing both with the VPN enabled and disabled to determine if the connection is restored. If you haven't installed a VPN the STEP BY STEP guide is here Proton VPN Firetick Guide - Knowledgebase - Fouled Anchor Hosting
3. Reboot both your router and devices by unplugging them and then plugging them back in.
4. In rare cases where program errors occur, consider reinstalling the IMPLAYER app. Should this step be necessary, We will provide you with the required information for a seamless re-installation process.
While the use of a VPN is not typically mandatory for most users under normal circumstances, it can prove invaluable in addressing connectivity challenges when they arise. In fact, over the past few years, We have personally found it necessary to utilize a VPN only on rare occasions, for short durations
Thse recommendations will assist you in resolving any connectivity issues you may encounter. Should you require further assistance or have any questions, please don't hesitate to reach out to us. Your satisfaction and uninterrupted access to our services are of paramount importance to us.
